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We can process returns and refunds only for items directly purchased from and shipped by the Insight Learning Foundation. Insight products or services purchased from other sellers must be returned directly to that seller. If you have not received the refund within two weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, please email us at email@example.com. If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
Any unopened media item or non-media item in original condition that is returned within 30 days after delivery is eligible for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
After 30 days, any unopened media item or non-media item in original condition may be eligible for 50% of the item's price. The item must be in resalable condition and must be an item which is in demand as determined by Insight. Partial refunds will not be granted for any item that has obvious signs of use or is not returned to Insight in the condition it was received by the buyer. Any CD, DVD, VHS tape, software, or cassette tape that has been opened/taken out of its plastic wrap cannot be returned (if you discover that the item is defective after the package is opened, a full refund or replacement will still be granted).
If you just need to return an item, please write us at firstname.lastname@example.org or call us at 800-320-4788 to be guided through the returns process. We must hear from you BEFORE you return an item, otherwise it will not be accepted. Returns must be shipped to:
We'll notify you via e-mail of your refund once we have received and processed the returned item. In most cases, we will issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.
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